Do I have to pay for Customs Duty and Other Taxes?
Please be aware that We basically declare the correct item value on all custom declaration forms that customs may or may not impose a duty or tax on any items you import.This varies by each county.If you have any questions,please do not hesitate to contact me.
Import duties, taxes and charges are NOT INCLUDED in the item price or shipping charges.Only the cost of articles and shipping rates will be charged at the time of purchase.These charges are the buyer's responsibility.
Customs duty and other taxes may be levied when a shipment reaches your country. If applicable, please pay those costs directly to the delivery agents or the customs office.Policies on those taxes vary in each country.Please contact the customs office at your country for more details.We have no control over those charges.
How long does it takes to receive my order?
It depends on where you are located. : SA & Guam 7 ~ 15 days Canada ,AU European Countries: UK, France, Norway, Germany, Denmark, Ireland, Sweden, Switzerland, Netherland, Finland, Portugal, Spain, etc 10 ~ 25 days
I made a typo error or submmited the wrong shipping address. Can i change?
In order to provide fast shipping, we usually ship order within 1 working days. If typo error/wrong shipping address is submitted, please contact us asap and let us know what is your correct and complete shipping address. However, we cannot guarantee anything. If we haven't ship your order, we still can edit your shipping address. But if we already shipped your order, we wont be able to change it at that time.
How can I cancel my order?
We only accept order cancellation within 2 hours after order placed. If you want to cancel your order, please contact us within 2 hours, after that we wont be able to cancel it for you.
What is your return policy?
Write down "RETURN" clearly on the evenlop and return to the address provided. Buyers will be contacted
to arrange refund of merchant value once the returned item is received. Please note that postage is NOT
refundable. Buyer pays return shipping. If you want to return because change mind, no longer needed, there will be $2.80 original shipping fee deducted from your refund.
All returns must be postmarked within 14 days of receipt of your package.
All original box and sealed must be attached with no signs of use.
Return item must in BRAND NEW and RESELLABLE condition.
We DO NOT accept return if the package already open and not sealed.